Clerical Training

This training will provide an overview of the clerk’s role in performing WIC services including program eligibility determination. It will help the participant to apply WIC policy, based on federal regulations, to clerical functions. The participant will gain skills in customer service and communication enabling them to better serve the clients in their programs and to function as WIC team members.

2020 Upcoming Dates & Locations

September 23-24, 2020
Virtual Training

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October 14-15, 2020
Virtual Training
Registration coming soon

November 18-19, 2020
Virtual Training
Registration coming soon

2021 Upcoming Dates & Locations

April 14-15, 2021
Venue TBD
Registration coming soon

May 19-20, 2021
Venue TBD
Registration coming soon

August 4-5, 2021
Venue TBD
Registration coming soon

At the end of this workshop, participants will be able to:

  • Describe best practices to provide customer service to clients and team members.
  • Discuss how to recognize and understand cultural differences.
  • Demonstrate knowledge in addressing barriers to program services (i.e. Language).
  • Describe how to determine program eligibility requirements.
  • Demonstrate knowledge of clerical functions in the MI-WIC environment.
  • Cheryl Bernard
  • Heather Sanders
  • Clerk (Required within 1 year)
  • Coordinator (Required within 1 year)
  • Technician
  • CPA
  • Health Educator

Training Capacity: 24 participants
Number of trainings offered: 4 per year

All participants registering in advance will receive a confirmation letter, including a map and directions. If you do not receive a confirmation letter one week prior to the event, please contact MPHI at (517) 324-8330.
This policy is available for you to read during the registration process under “Terms and Conditions” prior to submitting your registration.